Posanam Refund & Return Policy
At Posanam, your satisfaction is our top priority. If you are not fully satisfied with your purchase, we are here to help.
1. 15-Day Refund & Replacement Guarantee
- You may request a refund or replacement within 15 days of receiving your order if the item is:
- Damaged during shipping
- Lost in transit
- Incorrect or defective
2. Eligibility Conditions
- Items must be unused, unopened, and in their original packaging (unless the issue relates to shipping damage or a defective product).
- Consumable products that have been opened, used, or tampered with are not eligible for refunds unless defective.
- Sale or promotional items may be non-refundable unless damaged or defective.
3. Return Process
1. Contact our support team within 15 days at info@posanam.com or posanam2025@gmail.com with your order number.
2. Provide photos/videos of the damaged or incorrect product (if applicable).
3. Our team will review your request and provide instructions for return or replacement.
4. Shipping for Returns
- If the product is defective, damaged, or the wrong item was sent, POSANAM will cover return shipping costs.
- For other eligible returns (if allowed under specific cases), customers may need to bear return shipping charges.
5. Refunds
- Approved refunds will be issued to your original payment method.
- Processing typically takes 5–10 business days, depending on your bank or payment provider.
- If a replacement is chosen, delivery timelines will follow our shipping policy.
6. Exceptions
- Requests made after 15 days of delivery will not be eligible for refunds or replacements.
- Products returned without prior approval from our support team will not be accepted.
7. Contact Us
For refund or return requests, please reach us at:
Email: info@posanam.com/ posanam2025@gmail.com
Phone: +91 9904245481 / +91 9998892023
Address: 213, Radhe Chamber, Nr. Nirant Cross Road, Vastral, Ahmedabad-382418